Service & Warranty

Supreme takes great pride in providing the best in service - Coast to Coast.

PARTS, SERVICE AND WARRANTY LOCATIONS

SUPREME CORPORATION LOCATIONS

MIDWEST MANUFACTURING

(National Parts Warehouse)
2581 East Kercher Road
Goshen, IN 46528
Phone: 800.557.2785

SOUTHWEST MANUFACTURING


500 West Commerce Blvd
Cleburne, TX 76033
Phone: 800.541.6282

WESTERN MANUFACTURING


22135 Alessandro Blvd.
Moreno Valley, CA 92553
Phone: 800.827.0753

MID-ATLANTIC SALES/SERVICE


135 Douglas Pike
Harrisville, RI. 02895
Phone: 800.556.3848

SOUTHEAST MANUFACTURING


2051 U.S. Highway 41
Griffin, GA 30224
Phone: 800.882.6742

SOUTHEAST SALES/SERVICE


3050 Dee Street
Apopka, FL. 32703
Phone: 800.448.0338

MID-ATLANTIC MANUFACTURING


411 Jonestown Road
Jonestown, PA. 17038
Phone: 800.556.6492

MIDWEST SALES/SERVICE


6577 Romiss Court
St. Louis, MO. 63134
Phone: 800.336.8914

 

PREFERRED PARTS AND SERVICE SUPPORT COMPANIES

NATIONAL PARTS DISTRIBUTION WAREHOUSES


AURORA PARTS AND SERVICE NETWORK


For their distributor location
call: 800-621-7949

NEW LIFE TRANSPORT PARTS CENTER


For their distributor location
call: 800-748-0369

REGIONAL AREA PARTS AND SERVICE SUPPORT


VCS TRUCK EQUIPMENT & REPAIR SERVICE


511 Huron Ave.
Louisville, KY. 40209
Phone: 502-367-4806

CT POWERS


5100 E 58th Ave.
Commerce City, CO. 80022
Phone: 800-423-2374

AMERICAN FLEET SERVICES


7714 Commerce park Oval
Independence, OH. 44131
Phone: 866-353-3863

THERMO KING of SAN ANTONIO


5807 Dietrich Rd.
San Antonio, TX. 78219
Phone: 210-661-4611

K.D.C TRUCK, TRAILER & BUS REPAIR, INC.


2435 Kentucky Ave. Bildg.#20
Indianapolis, IN. 46221
Phone: 866-353-3863

SAM & SONS TRUCK and TRAILER


9925 Aldine Westfield Rd.
Houston, TX. 77093
Phone: 713-694-3077

KAFFENBARGER TRUCK EQUIPMENT - Columbus


10100 Ballentine Pike
New Carlisle, OH. 45344
Phone: 937-857-9029

BATTERSON TRUCK EQUIPMENT


5430 Killough St.
Houston, TX. 77086
Phone: 281-598-6588

KAFFENBARGER TRUCK EQUIPMENT - Cincinnati


3260 East Kemper Road
Cincinnati, OH. 45241
Phone: 513-772-6800

KAFFENBARGER TRUCK EQUIPMENT - Columbus


2310 Refugee Road
Columbus, OH. 43207
Phone: 614-443-3600

KAFFENBARGER TRUCK EQUIPMENT - Dayton


2929 Northlawn Avenue
Dayton, OH. 45439
Phone: 937-298-9991

GARLAND MODIFICATION CENTER - Texas


370 Clay Road
Sunnyvale, TX. 75182
Phone: 800-869-5832

Contact Information

Goshen Phone Number: (800) 557-2785
Hours of Operation: 8am - 5pm EST

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Supreme Corporation Warranty Policy

  1. What Does This Warranty Cover
  2. What Does This Warranty Not Cover
  3. Who Is Covered?
  4. What Is The Period Of Coverage?
  5. What Will We Do To Correct Defects?
  6. What Will We Not Do?
  7. How Do You Get Service?
  8. What Must You Do To Keep The Warranty In Effect?
  9. What Other Conditions Or Limitations Apply To This Warranty?
  10. What Do You Do If A Separately Manufactured Part Is Defective?
  11. How Does State Law Relate To This Warranty?
  12. Addendum to Warranty Policy

What Does This Warranty Cover?

This Warranty covers all material and workmanship in every product manufactured by Supreme that is installed on a 2008 model year chassis or newer, which is found by Supreme to be defective in material or workmanship. This Warranty is specifically in lieu of all other express warranties on the part of Supreme.

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What Does This Warranty Not Cover?

This Warranty does not cover:

A. Defects in the chassis and/or power unit.

B. Defects in separately manufactured products not produced by Supreme such as, but not limited to, refrigeration and airconditioning units, cargo holding devices, and moveable bulk heads.

C. Deterioration due to normal wear, tear, and exposure.

D. Repairs made necessary by negligent use, misuse, abuse, loading the unit beyond its gross weight limitations, accident, acts of God, or other contingencies beyond the control of Supreme.

E. Repairs made necessary by reason of the failure to follow ordinary maintenance procedures as recommended by Supreme.

F. Repairs made necessary by reason of repairs or alterations done without Supreme�s approval.

G. Installed parts or after market products supplied by the customer.

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Who Is Covered?

This Warranty covers all owners within the warranty period from the original in-service date.

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What Is The Period Of Coverage?

A. This Warranty is for a period of three (3) years or 36,000 miles from the original in-service date, which ever comes first and ends at the expiration of the coverage period. Main body structural components including the roof structure, perimeter wall structure, and steel floor foundations are covered under a five-year structural warranty on Supreme manufactured dry freight van bodies, Iner-city bodies, Spartan bodies and insulated bodies.

B. This Warranty is for a period of three (3) years or 36,000 miles from the delivery date, which ever comes first, of the initial purchase on all covered items, as well as Supreme products not specifically outlined as being covered under the five-year structural warranty.

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What Will We Do To Correct Defects?

We will repair or replace, at our option, without charge for parts or labor, any defective part covered by this Warranty.

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What Will We Not Do?

We will not pay shipping or transportation charges.

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How Do You Get Service?

A. You should immediately contact the dealer or distributor from whom the unit was purchased. Should such be impossible or impractical because of traveling or permanent movement from the geographical area where the unit was purchased, the nearest authorized Supreme dealer or distributor, or Supreme itself, should be contacted. If a dealer or distributor is contacted, that dealer or distributor should implement steps to repair, or replace, or have repaired, or have replaced, the unit. Such steps may include referring the owner to the manufacturer for assistance. In any event, delivery of a unit to the dealer or distributor, or to Supreme, as well as the return of the unit to the owner, shall be at the owner�s expense.

B. Replacement of a defective part will occur only when the original purchaser makes available to Supreme the defective unit or part free and clear of all liens and encumbrances.

C. Prior to warranty repairs, the dealer or distributor must verify unit number, purchase date, and original ownership.

D. The dealer or distributor must obtain an authorization number from the manufacturer if the pending claim is over One Hundred Dollars ($100.00).

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What Must You Do To Keep The Warranty In Effect?

You must perform reasonable and necessary maintenance upon the unit and use the unit in accordance with Supreme�s directions and recommendations, paying particular attention to the warning and instruction labels provided by Supreme.

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What Other Conditions Or Limitations Apply To This Warranty?

A. This Warranty excludes transportation to and from the dealer or manufacturer to get warranty services, loss of time, loss of use, loss of revenues, salaries or commissions, lodging, towing charges, bus fares, car rentals, gasoline expense, telephone charges, inconvenience, or other incidental damages.

B. This Warranty excludes the cost of repairing or replacing other property that is damaged because of a defect in the unit as well as other consequential damages.**Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.

C.THE IMPLIED WARRANTY OF MERCHANTABILITY, AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE, IS LIMITED TO THE THREE (3) YEAR 36,000 mile DURATION OF THIS WRITTEN WARRANTY. **Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

D. No dealer, distributor, agent, representative of Supreme, or other person is authorized to make any representation or a promise of warranty concerning Supreme products on behalf of the company except to refer the purchaser to this Warranty. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

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What Do You Do If A Separately Manufactured Part Is Defective?

A. Our Warranty does not cover defects in separately manufactured products not produced by Supreme. These products may be warranted by the individual manufacturers. A copy of their warranty, if available, has been included in your owner�s packet.

B. If service or parts are required for these products, refer to the furnished list of factory authorized service centers. If the list is not available for the particular product, write or call the manufacturer concerned to obtain the location of the nearest authorized service center.

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How Does State Law Relate To This Warranty?

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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Addendum to Warranty Policy

Supreme Requires:

A. All Repair Orders must be received by Supreme within 60 days of the completion date.

B. Light Bulbs are not reimbursable after (30) days in service.

C. Rear overhead door adjustment is not reimbursable after (30) days in service.

D. Paint; Supreme Warranty on paint is Limited to (1) Year from date of original purchase.

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